FAQs

We currently accept the following payment methods: 

1. Credit Cards (Visa, Mastercard, Discover, and American Express)

2. Debit Cards

3. PayPal

4. Amazon Pay

5. Apple Pay

At this time, we do not accept purchase orders, cash, check or money orders, nor do we offer any sort of layaway or COD service.

If you are seeing multiple charges on your credit card it is most likely due to multiple attempts to authorize your card at checkout. These pending charges should be gone in 3-5 business days. No money has been taken out for these charges. 

If these charges do not go away after 5 business days please submit a ticket by emailing our team at info@rokform.com. 

No, you may only use one discount per order. 

After placing your order, you will receive an email with a link to a page to track your order. 

Alternatively, you can log in to your rokform.com account and track your from the Order History page.

We're sorry to hear that you'll be cancelling your order with us!

If you need to change your order please email info@rokform.com right away, the window of time between when an order is placed and when it is processed is very small but we’ll do our best to make any changes.

If your order has already been processed to ship, we will be unable to cancel your order. But do not worry! You are more than welcome to return the package to us within 60 days of purchase for a full product refund. When the package arrives, please either reject the package, or mark the unopened package as "Return to Sender" and drop it off at a local post office. This will return the package back to us.

Yes, the billing address has to exactly match your credit card billing address. 

We apologize that the item(s) you would like to purchase is out of stock. Items are available on a first-come, first-serve basis. To be one of the first to hear when this item is back in stock simply enter your email on the product page. As soon as we the item is back in stock we will send you an email. 

Thank you for your interest in one of our newest items! If an item is marked as "Pre-Order," this item is not available to ship yet, and will ship around the approximated date shown on the listing. Please be aware that dates are approximate and are subject to change.

- Your credit card will be charged at the time that your order is placed to hold your spot in line.

- Items are shipped in the order of payment received and ship times are estimates only

- We do not ship on the weekends or holidays

- We do not automatically split orders - if your order contains an item that will ship at a later date, please note that the entire order will ship together per the estimated date given in the listing.

- If you choose our flat rate shipping option, this method will add another 3-4 business days on top of the ship date quoted.

If you think that your package is lost or delayed, please email info@rokform.com with your order number, and we will review the information to see how we can best assist you.

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

1. Check with your neighbors, building management, or security to see if they may have received it on your behalf.

2. Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.

If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you. 

Please email info@rokform.com right away, the window of time between when an order is placed and when it is processed is very small but we’ll do our best to make any changes.

If your order has already been processed for shipment or is already in transit, we, unfortunately, are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. 

If you are unable to receive your package please email info@rokform.com.

No, your order does not include customs duties and taxes in your shipping cost. 

Shipping is dependent on the shipping method you choose at checkout.

For Domestic USPS First Class shipments, please allow 3-5 business days, for Domestic USPS Priority Mail please allow 1 - 3 business days. 

For International orders please allow between 7-21 business days.

Please refer to our Shipping Policy for more information.

If there are no shipping options available at checkout we do not ship to your country. 

We do sell our products in some International Amazon Markets. 

Your shipping cost will vary based on where you live and how much your order weighs. To get an accurate shipping cost for your order please add all of your items to your cart and enter your shipping address. 

We do ship internationally.  When you order you will see a drop down list of country's to choose from.  If your country is on this list then we ship to your country.  

The price is determined by our shipping carriers (USPS and FedEx). This is dependent on where you are shipping to and how much the package will weigh.  Add all of the items you want to order to your cart and you will be shown the shipping cost prior to finalizing your order.  This way you can preview the shipping cost before paying.

Our shipping software automatically sends a shipping confirmation and tracking number to the email address you provided us.  If you did not receive this email please check your spam/junk mail folders.

You can also find your order tracking number by logging into your rokform.com account and clicking on Order History. If you do not have a rokform.com account you can create one here (you must use the same email you used at checkout). 

If you still cannot locate your tracking information please email info@rokform.com.

If you place your order by 12:00pm PST Monday - Friday, and it is in stock your order will ship the same day.  If you order after 12:00pm PST and your items are in stock we will do our best to get your order out the same day but cannot guarantee same day shipping.  When your order ships, our shipping software automatically sends a shipping confirmation and tracking number to the email address you provided to us.  

If there is a backorder we will contact you within 24 hours to notify you of your order's estimated shipping date.  

If the item you have purchased is on pre-order please refer to the product page for the expected ship date. 

If you would like to inquire about your order status or tracking number please email info@rokform.com.

Our Rugged and Crystal Cases for the following devices are 100% compatible with wireless charging:

- iPhone 11 Pro

- iPhone 11

- iPhone 11 Pro Max

- Galaxy Note 10+ 

Our Rugged, Crystal and Rugged S Cases for any other device are wireless charging compatible if you remove the magnet from your case. If you chose to remove the magnet from your case you have a few options: 

1. You could use any of our RokLock Accessories to mount your phone.

2. You could use our PopTwist accessory to magnetically mount your phone. 

NO. Manufacturers have been using magnets in phones and tablets for years. Our specially designed rare earth magnets are proven safe for all smartphones and tablets. In a product overview from MacWorld, they said: "magnet based accessories are safe to use on iPads and pose no threat of scrambling interior electronics.” Our magnets will not harm your credit cards either. Magnets will only affect spinning hard drives found in old laptop and desktop computers. The magnet also may affect a hotel key but then again what doesn't? Bottom line, our magnets are safe but don’t set your phone on your old computer or your hotel key ;-) 

Click here to read more information about our 100% safe magnetic cases. 

Our case is not waterproof but most phones are now water-resistant so you no longer have to use a bulky waterproof case that you can’t hear out of to get the protection you need in case your phone gets wet. 

We have a 60-day return policy. To start a return please email us at info@rokform.com.

To view our complete return policy, please click here.

Our goal at Rokform® is 100% customer satisfaction. Please call us at 1-855-ROKFORM (1-855-765-3676) with any questions or concerns, and we’ll be happy to assist you.

Customer Service Hours:

- Monday – Thursday, 8am – 5pm PST

- Friday, 8am - 3pm PST

- Saturday and Sunday: Closed

- Toll Free: 1-855–ROKFORM (855) 765-3676

We have a limited 2-year warranty on most of our products. If you have purchased a product with electronics those products have a 1-year warranty. 

To submit a warranty ticket please email us at info@rokform.com.  

To view our full Warranty Policy click here. 

If you have purchased directly from rokform.com, in the last 60 days please email our customer service team at info@rokform.com. 

As long as you purchased your product directly from rokform.com all we will need to verify your order is the email you used during checkout. 

Once you submit a warranty request with all of the required information (picture of the product, proof of purchase and shipping address) we will process your warranty request within 2 business days. Please allow up to 5 business days to receive your replacement product.

Once we receive the product it will take 2-3 business days to receive your refund for your return. Please note it may take up to 10 days for you to receive the credit to your account from your credit card company. 

Simply give us a call at 1-855-765-3676 and we will help you out! 

I do apologize that this has happened to your phone.

At Rokform, we offer a 2 year warranty on the cases we sell. This warranty applies to manufacturing defects in our cases but does not, cover the replacement, repair or cost of any electronic device or personal property inside or outside of the product.

Our full warranty policy can be viewed here: http://www.rokform.com/company-policy

Yes! Simply email our customer service team at info@rokform.com and they will give you your points back. 

Rokform Rewards expire a year after you earn them. You will be emailed a few days before your points expire so you can redeem them before it is too late. 

Unfortunately, you can only use one discount per order, meaning that you can't use both a reward and coupon code or promotion. 

You can only earn Rokform Rewards points for purchases made at rokform.com or in our showroom in Irvine, CA. If you have purchased a Rokform product from a third party reseller your purchase is not eligible to earn rewards points. 

Alternatively, if you used a different email at checkout you will not see those Rokform Rewards on your account. If you would like to have these points added to your Rokform Rewards account please email us at info@rokform.com. 

After you make a purchase your points are set to pending for 14 days. After this 14 day period your points will automatically be added to your points total. 

There are two ways to redeem your points.

You can redeem your points by logging into your account and clicking "Get Reward" under the specific reward you would like to use. Be sure to copy the coupon code so you can use it at checkout. 

Alternatively, you can also use your points in checkout. Simply add the products you would like to purchase to your cart and click checkout. You will see a slider on the right-hand side of the checkout screen, simply move the slider to the amount you would like to redeem and click Redeem for $. Your points will automatically be added to your order. 

Joining is free and easy! Simply create an account at rokform.com. You will then be able to earn and redeem rewards points.

Earning points is easy! To see all of the ways you can earn points simply login to your rokform.com account and click on earn points. Click on each of the activities to see how you can earn points. 

If you are interested in using our mounts for a device we don't make a case for you can use our Universal Adapter on any flat case. 

This will allow you to use any of our Magnetic and RokLock mounts without the need to have one of our cases. It works with pretty much any protective case out there.

The best way to hear about our sales and promotions is to sign up for our Rokform Newsletter. Plus when you sign up you will receive a code for 10% off sitewide. 

If you would like to submit a marketing or product review request please email media@rokform.com.  A Marketing Representative will contact you shortly.

A list of authorized Rokform re-sellers can be found at the link below.

http://www.rokform.com/resellers-list

Please click here to fill out our Dealer/Distributor Interest Form. 

Genuine Rokform products can be purchased through the following avenues:

- One of our many resellers at the following link; http://www.rokform.com/resellers.html
- Direct from www.Rokform.com

- In person at our Showroom located at 16180 Scientific Irvine, CA 92618

- Over the phone by calling 1-855-765-3676

We are located at:

16180 Scientific  Irvine, CA 92618

Our business hours are 8am-5pm PST Monday-Thursday, 8am-3pm PST Friday

We can be reached by telephone 8am-5pm PST Monday - Thursday, 8am-3pm PST Friday by dialing:

Toll Free: 855-765-3676