Our case is not waterproof, but the Galaxy Note 20 ULTRA is water-resistant, so you no longer have to use a bulky waterproof case that you can't hear out of to get the protection you need if your phone gets wet.
Does the S Pen work with the magnet?
No, due to the position of the magnet, the S Pen will not work.
Will the magnet affect my phone?
NO. Manufacturers have been using magnets in phones and tablets for years. Our specially designed rare earth magnets are proven safe for all smartphones and tablets. In a product overview from MacWorld, they said: "magnet based accessories are safe to use on iPads and pose no threat of scrambling interior electronics." Our magnets will not harm your credit cards either. Magnets will only affect spinning hard drives found in old laptop and desktop computers. With the magnet installed, it may also affect wireless charging and electronic stylus operation. The magnet also may affect a hotel key, but then again, what doesn't? Bottom line, our magnets are safe but don't set your phone on your old computer or your hotel key ;-)
How easily is the case removed?
Very easy. Our Rugged Case is designed for everyday protective use and convenience. Removal and installation are simple and only take seconds.
What is the purpose of the magnet?
One word. CONVENIENCE! The magnet is powerful enough to be used for a variety of everyday tasks. Some of our favorites are to stick it to a fridge, toolbox, corner bead of a wall for family photos, side of your car when loading groceries, golf cart when using GPS or our included magnetic car mount holder, and much more. Many of our customers are in the industrial and law enforcement fields and use them on a forklift, industrial racks, police car, fire truck, navy ships, and more. We are sure that you will find magnetic mounting amazingly useful for everyday and heavy-duty applications.
Does the magnet affect the phone signal?
No. The magnet does not affect the phone signal, GPS, Bluetooth, or Wi-Fi.
Does this case work with a glass screen protector?
Yes. We have not found one yet that does not work with our case.
Is the inside hard plastic or soft, and what are the corners made of?
The interior of the case is made from polycarbonate and TPU rubber that is semi-soft and won't scratch or harm your phone. The corners are made from the same soft material and offer excellent shock and drop protection.
What other accessories will work with the case?
We have a variety of accessories for most active and industrial uses that include: bike mounts (mountain biking and road cycling), motorcycle mounts, tripod adapters, suction mounts, universal magnetic car mounts, universal twist lock mounts, golf aids, belt clips, stands, stroller mounts, wall mounts, vehicle mounts, bundle kits, and more. The best part is that the mounting system is universal across our entire product line, so if you upgrade your phone, all the accessories remain compatible.
What is your warranty?
Our satisfaction guarantee backs all Rokform products. Our 5 Star, Customer service team, based at our headquarters in Orange County, California, is always ready to help (check our Yelp reviews). If it's a warranty replacement, spare part, question, or anything in between, our goal is to make every customer a customer for life. If you are the original purchaser of our product and you have a problem, call us, and we will fix it. Give us a try and see, or run on over and visit us in our showroom!
Domestic orders over $45 receive free first class shipping.
Guarantee / Warranty
We stand behind our products with a 60 day moneyback guarantee and a 2 year warranty.
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