Returns. The Company will accept returns within sixty calendar days of the product being delivered, and only from the original end purchaser. Returns must be postmarked as shipped back to the Company within 60 calendar days of the product being delivered. Returned goods must be in NEW and UNUSED condition and in the original packaging. Prior to shipping any Product for a return or a claim under the limited warranty, the original end purchaser must call the Company at 855-765-3676 for a Return Authorization Number (RA#), which will be issued over the phone. No returns or warranty claims will be accepted without a valid RA# printed on the outside on the package and a copy of the original receipt included inside the package. Credits for returns will be issued in the form of a refund to the credit card used for the original purchase. Refunds are for product only. Shipping charges are non-refundable. All Product returns and claims must be shipped prepaid. The Company is not liable for Products that are damaged or lost in transit to the Company. If the Company determines a Product does not contain a warranted defect it will be returned at the customer’s expense. If the Company determines there is a warranted defect, it will remedy the defect as set forth in the limited warranty and return the Product or a replacement product at the Company’s expense.
Restocking Fees. Restocking fees will apply in the following scenarios:
(a) 20% restocking fee will apply if the returned item is in new and unused condition. However, the item has not been properly repackaged and requires repackaging by the Company.
(b) 25% restocking fee will apply if the returned item is in new and unused condition. However, the original packaging has been damaged and requires new packaging to be used to repackage the item. In order to help prevent damage to the original packaging, please ensure proper packing materials are used when shipping product back to the Company.
(c) 50% restocking fee will apply if the returned item is in new and unused condition. However, the item has been damaged in transit. In order to help prevent damage to the item in transit please ensure proper packing materials are used when shipping product back to the Company.
(d) Should any returned product not contain all items that originally were a part of that item then the value of the missing portion will be deducted from the refund amount and a 25% restocking fee will be applied.