RETURNS & CLAIMS: Rokform® will accept returns within 60 calendar days of the product being delivered, and only from the original end purchaser. Returns must be postmarked as shipped back to Rokform® within 60 calendar days of the product being delivered. Returned goods must be in NEW and UNUSED condition and in the original packaging. Prior to shipping any Product for a return or a claim under the limited warranty, the original end purchaser must call Rokform® at 855-765-3676 for a Return Authorization Number (RA#), which will be issued over the phone. No returns or warranty claims will be accepted without a valid RA# printed on the outside on the package and a copy of the original receipt included inside the package. Credits for returns will be issued in the form of a refund to the credit card used for the original purchase. Refunds are for product only. Shipping charges are non-refundable. All Product returns and claims must be shipped prepaid. Rokform® is not liable for Products that are damaged or lost in transit to Rokform®. If Rokform® determines a Product does not contain a warranted defect it will be returned at the customer’s expense. If Rokform® determines there is a warranted defect, it will remedy the defect as set forth in the limited warranty and return the Product or a replacement product at Rokform’s® expense.
Restock fees will apply in the following scenarios:
20% restocking fee will be applied in any of the following conditions:
25% restocking fee will be applied in the following conditions:
50% restocking fee will be applied in the following conditions:
Should any returned product not contain all items that originally were a part of that item then the value of the missing portion will be deducted from the refund amount and a 25% restocking fee will be applied.