Call: 1.855.765.3676

Return Policy

RETURNS & CLAIMS: Rokform® will accept returns within 60 calendar days of the product being delivered, and only from the original end purchaser.  Returns must be postmarked as shipped back to Rokform® within 60 calendar days of the product being delivered.  Returned goods must be in NEW and UNUSED condition and in the original packaging. Prior to shipping any Product for a return or a claim under the limited warranty, the original end purchaser must call Rokform® at 855-765-3676 for a Return Authorization Number (RA#), which will be issued over the phone. No returns or warranty claims will be accepted without a valid RA# printed on the outside on the package and a copy of the original receipt included inside the package. Credits for returns will be issued in the form of a refund to the credit card used for the original purchase. Refunds are for product only. Shipping charges are non-refundable. All Product returns and claims must be shipped prepaid. Rokform® is not liable for Products that are damaged or lost in transit to Rokform®. If Rokform® determines a Product does not contain a warranted defect it will be returned at the customer’s expense. If Rokform® determines there is a warranted defect, it will remedy the defect as set forth in the limited warranty and return the Product or a replacement product at Rokform’s® expense.

Restock fees will apply in the following scenarios:

20% restocking fee will be applied in any of the following conditions: 

  • Item is in new and unused condition.  However, the item has not been properly repackaged and requires repackaging by Rokform®.

25% restocking fee will be applied in the following conditions:

  • Item is in new and unused condition.  However, the original packaging has been damaged and required new packaging to be used to repackage the item.  In order to help prevent damage to the original packaging, please ensure proper packing materials are used when shipping product back to Rokform®.

50% restocking fee will be applied in the following conditions:

  • Item is in new and unused condition.  However, the item has been damaged in transit.  In order to help prevent damage to the item in transit please ensure proper packing materials are used when shipping product back to Rokform®.

Should any returned product not contain all items that originally were a part of that item then the value of the missing portion will be deducted from the refund amount and a 25% restocking fee will be applied.