iPhone 13 Rugged Case FAQ
Can I wirelessly charge my iPhone?
- Yes. And you will still have the convenience of magnetic mounting. All you need to do is simply remove the center magnet and leave the lower magnet in place, and you are ready to wireless charge. You can use standard wireless chargers or MagSafe® compatible chargers.
Will the case work with MagSafe Accessories?
- Yes, the Rugged case has a built-in MagSafe® compatible magnet array and will work with most MagSafe® compatible accessories, including the Apple® wallet and MagSafe charger.
What is the difference between the Rugged and the Crystal Case?
- The only difference is the look and design. Both provide the same level of protection at the screen, corners, and camera. The RUGGED case is all black with CF texture and has more of a tactical look and feel. The Crystal has a more refined, smooth look with Clear Polycarbonate back so you can showcase the color of your phone. When it comes to choosing between the RUGGED and the CRYSTAL case, it is just a matter of personal preference. Both provide the same level of protection, function, and utility.
Do you have any colors besides black?
- We have the iPhone Rugged case available in all black and the Crystal case in Clear, which allows the iPhone's color to show through.
Is the case waterproof?
- Our case will not make your phone waterproof, but most iPhones are already water resistant!
Will the magnet affect my phone?
- No. ROKFORM Pioneered magnetic technology in the Mobile Electronics Accessory Space back in 2011, and now even Apple® has adopted magnetic technology in their phones and accessories, even cases. Our specially designed rare earth magnets are proven safe for all smartphones and tablets. The center magnet will block wireless charging, so please remove the center magnet if you want to wireless charge using a MagSafe® compatible charger or standard Qi Wireless charger. Keep loose magnets away from children under 16 years of age. Magnets are safe for your phone and your credit cards, but direct contact can damage other magnetically sensitive products or devices such as floppy discs, hotel keys, and spinning hard drives. Do not use if you have an implanted device.
How easily is the case removed?
- Very easy. Our iPhone Rugged and Crystal cases are designed for everyday protective use and convenience. Removal and installation are simple and only take seconds. Check out the video series in the tab above to see how it all works.
What is the purpose of the magnet?
- One word. CONVENIENCE! The magnet is powerful enough to be used for a variety of everyday tasks. Some of our favorites are sticking it to a fridge, toolbox, corner bead of a wall for family photos, side of your car when loading groceries, golf cart, GPS, magnetic car mount holder, and much more. Many of our customers are in the industrial and law enforcement fields and use them on a forklift, industrial racks, police car, fire truck, navy ships, and more. We are sure that you will find magnetic mounting amazingly useful for everyday and heavy-duty applications. We are so confident you will love it; we offer a 60-day money-back guarantee!
Does the magnet affect my phone signal?
- No. The magnet does not affect the phone signal, GPS, Bluetooth, or Wi-Fi.
Does this case work with an iPhone tempered glass screen protector?
- Yes. You can use a Rokform RokGlass screen protector or most others. We have not found one yet that does not work with our case.
Is the inside hard plastic or soft? What are the corners made of?
- The case's interior is constructed from polycarbonate and TPU rubber that is semi-soft and won't scratch or harm your phone. The corners are made from the same soft material and offer excellent shock and drop protection.
What accessories are compatible with the case?
- We have a variety of accessories for most active and industrial uses, which include: bike mounts (mountain biking and road cycling), motorcycle mounts for cruisers, Harley Davidsons, sport bikes, and scooters. Tripod adapters for photos and video, universal car mounts, golf swing video analyzer, belt clips, stroller mounts, wall mounts, running armbands, bundle kits, and more. The best part is that the mounting system is universal across our entire product line, so if you upgrade your phone, all of the accessories remain compatible.
How thick is the iPhone case?
- The case is slim enough for everyday use at just 14.2mm and protective enough for serious abuse. You will get 1.75mm of screen protection at the corners and 1.5mm at the screen, and 2.5mm around the camera. The last thing you want is a broken screen or camera, so we went the extra mile to provide the maximum amount of protection with the least amount of bulk.
What is Polycarbonate?
- Polycarbonate is a very tough form of plastic that has very high impact resistance. In addition to phone cases and other consumer electronics, polycarbonate is used in helmets, masks, police riot gear, and other applications where strength, durability, and lightweight are priorities.
What is TPU?
- TPU (Thermoplastic polyurethane) is a form of plastic that can be hard or soft and is known for its elasticity and resistance to oil grease and abrasion. In addition to its being a great material to protect your phone, it is also used for caster wheels, power tools, sporting goods, etc. We use 85D TPU on our phone case to provide optimum drop protection, grip for your hands, and optimum magnet performance.
Is the iPhone 13 Pro Max phone case easy to remove from your pocket?
- YES! Our TPU has just enough grip for optimal feel but not too much where it attracts lint or gets stuck in your pocket.
What is the center magnet for (Magnetic RokLock Plug)?
- The center magnet lets you enjoy a double magnet hold for a variety of applications. It is perfect for portrait and landscape mounting on our magnetic car mounts and great for golf carts. Two magnets are better than one! New in 2021 for the iPhone is an integrated MagSafe® compatible magnet array, opening up even more magnetic mounting and charging opens.
What is the twist lock for?
- Our patented RokLock® twist lock is for secure twist lock mounting on a variety of mounts sold separately for cars, motorcycles, bicycles, boats, and more.
Does the iPhone case come with a lanyard?
- Every iPhone Rugged and Crystal case has an integrated lanyard slot for use with just about any lanyard. The lanyard is not included, but it is sold separately on our website here.
What if I get it and don't like it?
- No worries. We offer a 60-day money-back guarantee. If you don't like it, send it back for a full refund or exchange — your choice.
Does the iPhone case scratch easily?
- The RUGGED case has a special carbon fiber texture that is molded into the case and is scratch resistant. Even after hard use, your case will still look great! The Crystal case is high polished polycarbonate, which will scratch, but we have set the polycarbonate slightly below the TPU to help prevent direct contact on the scratchable surface.
Is this a good case for work?
- YES! No matter the occupation, police, fire, construction, doctor, lawyer, and everyone in between, the ease of use, utility, and convenience of the ROKFORM Rugged or Crystal case can make any job just a little bit easier.
Where is the iPhone case made?
- The case is designed, tested, and shipped to you from Irvine, California, and manufactured in China.
How long will the iPhone case last?
- The average customer will have their case as long as they have their phone. Customers rarely take advantage of the two-year warranty because the cases are so tough. In the unlikely event that something does happen to the case, give us a call, and we will take care of it.
Will this case work with other companies' magnetic mounts?
- Maybe. Some magnetic mounts use four small magnets facing North and South and are generally used to stick to a metal plate. Our magnets face South on the case and North on our Mounts, so if you are using a non-ROKFORM mount, the performance may not be very good because the magnets in the non-ROKFORM mount are resisting against the magnet in the ROKFORM case. We recommend ROKFORM magnetic mounts for our cases because they are designed to work together.
How strong are the magnets?
- The magnets in the case are very strong and designed to hold your phone securely to our optional mounts or any magnetic surface. We use only N52 Neodymium magnets, which are the highest grade available. The lower magnet on the Mini" magnet is rated at 8.3lbs. of pull. The lower magnet on the 6.1 and 6.7" iPhone has 9.88lbs. The center magnet is the same in all cases and has 6.3lbs of pull. The bottom line, your phone is not going anywhere once stuck to a magnetic surface, especially with both magnets engaged.
How big are the magnets?
- In the 5.4" case, the magnet is 25mm x 3.25mm, and in 6.1" and 6.7", the magnet is 28mm x 3.25mm. The center magnet is 20mm x 3.3mm.
What grade of magnet do you use?
- N52 Neodymium. The highest grade available.
What are the dimensions of the iPhone cases?
- 5.4" Dimensions: Rugged – 137.5mm x 70.2mm x 14.2mm, Crystal – 137.5mm x 70.2mm x 13.1mm
- 6.1" (Pro & Std) Dimensions: Rugged – 152.7mm x 77.4mm x 14.2mm, Crystal – 152.7mm x 77.6mm x 13.9mm
- 6.7" Dimensions: Rugged – 1mm x 84.1mm x 14.2mm, Crystal – 166.8mm x 84.1mm x 13.1mm
Does this case come with a screen protector?
- No, the case does not come with a screen protector, but we sell high-quality iPhone tempered glass screen protectors designed for you with our case.
Are holsters and belt clips available for the iPhone case?
- Yes. We have a belt clip that twists on and off using the Roklock twist lock.
Is the phone slippery in your hand with this case?
- No, the ergonomic shape and blend of Polycarbonate, and soft TPU provide a firm grip and feel in your hand.
Do the speakers work well with this case?
- Yes, our oversize ports provide full sound from the iPhone speakers. If you want even more sound to work with our cases on and off the golf course, try our G-ROK golf speaker.
Are the buttons hard to push?
- The buttons are very easy to push, thanks to specially designed cutouts for both the volume and the sleep buttons. They are feathery light.
Does this case show fingerprints?
- No, the Rugged case does not show any fingerprints. The Crystal case can show some fingerprints, but the polycarbonate is set slightly below the TPU, so fingerprints are minimal.
Is it easy to swipe up while using this case?
- Yes. The protective lip around the screen does not hinder a swipe up, down, or in any direction.
Can a strap or lanyard be attached?
- Yes. All ROKFORM iPhone 13 Pro Max protective cases include holes that will fit virtually any standard size lanyard for added security.
How good of drop protection does this case offer?
- Extremely good. The specially designed reinforced sides, corners, front, and back protect against drops from up to 6 feet at any angle. Check out our Survival Stories from real-life customers of how ROKFORM cases perform under extreme conditions.
Is the iPhone case thick?
- No. The case is more protective than most but feels slim in your hand and will easily go inside and out of pockets, bags, and purses.
Is the case flimsy, flexible, or rigid?
- The iPhone Rugged and Crystal cases are more on the rigid side to protect from shocks and drops but do not feel stiff or cumbersome. They have a slim feel and are easy to get in and out of your pocket.
Does the camera lens touch the surface when you put it down?
- No. We provide extra protection around the cameras to protect during everyday use, accidental drops, and daily use and abuse.
Does it lay flat when you lie it down, or does it wobble?
- It lays flat to allow for easy typing, swiping, and daily use without the wobble.
Does the front of the case have a lip to protect the screen?
- Yes, we have a 1.75mm lip all around the case with reinforced corners, which is up to 4x more than competitor cases, so you can be sure your phone is protected at all times.
Does it cover the flashlight, or is the opening large enough for all the cameras and the flash?
- There are extra wide openings for the perfect operation of the flash and camera.
Does the iPhone case cover the side buttons?
- The case covers the volume and sleep button with specially designed cutouts that make the buttons very easy to push and access.
Will this case fully protect my phone?
- Yes. Your iPhone will be fully protected from daily use and abuse. A tempered glass screen protector will also add extra protection for the screen and is recommended but is not required.
How much protection is around the camera area?
- 2.5mm of protection at the camera.
Is it matte black or glossy black?
- All of our TPU is a fine texture matte black for just the right amount of grip and subtle look.
What is your warranty?
- We have a two-year warranty and a 60-day money-back satisfaction guarantee. Our 5-Star Customer Service Team, based at our headquarters in Orange County, California, is always ready to help. If it's a warranty replacement, spare part, question, or anything in between, our goal is to make every customer a customer for life. If you are the original purchaser of our product and have a problem, call us, and we will fix it. Give us a try and see or run on over and visit us in our showroom!